REFUND POLICY

Effective Date: 2023/02/01

At Bar Fibre, we strive to provide high-quality service and products to all our customers. Please read our refund policy carefully to understand our terms regarding refunds, returns, and disputes.

1. General Policy

• All sales are final. Once a transaction has been completed, we do not offer refunds or exchanges for drinks, food, or other purchases.
• It is the responsibility of the customer to check their order before completing payment.

2. Quality Concerns

• If you believe that your drink has been prepared incorrectly or is not to the expected standard, please inform a member of staff immediately so we can resolve the issue.
• Refunds will not be given for drinks that have already been consumed unless there is a proven issue with quality or preparation.

3. Duplicate Charges or Incorrect Transactions

• If a transaction has been processed incorrectly (e.g., duplicate charge or incorrect amount), customers should report the issue to management on the same night of the transaction so we can investigate and rectify it.
• If an error is confirmed, a refund will be processed via the original payment method.

4. Cardholder Disputes & Chargebacks

• If a chargeback is raised with the bank, we will provide evidence that the transaction was completed correctly, including receipts, transaction logs, and any available CCTV footage.
• Customers who attempt to dispute legitimate transactions without valid grounds may be restricted from making future card payments at the venue.

5. Event Tickets & Entry Fees

• Tickets purchased for events at Bar Fibre are non-refundable unless the event is cancelled or rescheduled.

We appreciate your understanding and cooperation in adhering to this policy. If you have any concerns about your order, please speak to a member of our team at the time of purchase so we can assist you promptly.

For any additional inquiries, please contact us at:
info@barfibre.com